Contamination of our holiday cottages by guests who are asymptomatic or who develop symptoms whilst in situ.
Transmission of the virus between guests or between guests and property management staff/contractors.
Who is at Risk?
Guests arriving on site, or with subsequent bookings, particularly the elderly or those with underlying health conditions.
Our housekeeping and maintenance staff and their immediate families, particularly those who care for relatives who are elderly or have underlying health conditions.
The wider public locally.
Actions to Control Risk
We comply with the NHS Track and Trace system and ask that all guests scan the QR code which is inside the welcome pack in each cottage on check in.
We provide hand sanitizer in each cottage which we recommend all guests use on arrival and each and every time they leave or enter the property.
Anybody who is exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instruction to self-isolate, and follow guidelines, therefore please do not arrive at the accommodation. Please contact My Cottages in St Ives to amend or cancel your booking.
Guests already staying in our accommodation that begin to show any symptoms must notify us immediately to discuss their options.
Anybody in one of the vulnerable groups identified by the Government should follow Government advice. Please contact My Cottages in St Ives for help and advice with their booking.
Contractors who are exhibiting symptoms or who have reason to believe they may have come into contact with the virus within the previous 14 days should not enter our properties and should follow NHS guidelines.
We ask all guests to follow guidelines on social distancing.
Guests staying in our cottages should avoid close contact with those from other households by continuing to apply well publicised social distancing measures when accessing or using our accommodation (e.g. when passing by neighbouring properties)
Guests can arrange for groceries to be delivered to their accommodation to avoid trips to the supermarket if preferred.
Guests are advised that there may be severely restricted opportunities to eat out at this time and should come prepared to self-cater.
Our Cottages are managed by our Housekeeper and cleaned by our housekeeping staff.
We strive to maintain extremely high standards of cleanliness in all our properties.
While doing this we will protect our cleaning staff by supplying appropriate protective equipment including face masks, aprons and gloves.
All bed linen and towels supplied by us are professionally laundered before each use.
All hard surfaces, tables, kitchen surfaces, stair handrails, door handles and fittings accessible to guests are wiped down with appropriate antibacterial cleaning products during each changeover clean.
To allow more time for our cleaners to implement these extra hygiene procedures during changeovers we ask that guests depart promptly at 10.00am on the day of departure. To protect our housekeeping team, we will:
- Remove all food and drink items from the fridge, freezer and cupboard
- Ask guests to empty all bins and place tied bags in the external waste bins
- Please separate all recycling and use the bins provided
- We will dispose immediately of any lost property left by guests
Should you have any maintenance issues during your stay please report these as soon as possible to our Housekeeper, contact details are provided in our Welcome pack. If a member of the maintenance team needs to visit, you and all your guests will be asked to vacate the property during their visit. You will be contacted one hour before they arrive to give you enough time to vacate.
This policy will be reviewed monthly until the threat of COVID-19 has passed.